Server Issues - Server Reinstall

**PrincipalSkinner** · Posted: Mon Jan 16, 2012 6:26 pm Post subject:

Current Status
(a.k.a. Um, I'd like to speak to your manager)

Greetings,

I do apologise for the long delay, aswell as the inconvenience this is causing,

Regarding the following notice being received:
Dedicated server: Session update failure, rejecting incoming connection

This tends to indicate either of the following:
1) The master server connection was lost
2) The master server is down

In this instance, this looks like (1).

Part of the lag can be related to (1), since the server requires a connection to the master server in order to function.

However, since you also indicate that you couldn't restart the server via the Web Panel or access the FTP, that indicates the above isn't all that was occurring at the time.

Your ticket is currently forwarded to our administrators with the necessary access level in order for this to be looked into further.

An update will be provided once one is available.

Thanks,

Alexander Zeid
"AZeid"
GameServers.com Support

**Amadeus** · NCO Joined: Jan 01, 2008 Posts: 2117 Status: **Offline**

Sounds like a politician. Time to shop for a new host!

Hey, I know what's wrong - we only bought the Kmart version of gameservers. Maybe we need to super size it and get the Ultimate version, lol.

Ultimate Gameservers

**mrmugs** · Posted: Tue Jan 17, 2012 8:21 am Post subject:

Pretty typical when dealing with these companies.
Phone, cable etc. They are all the same.

Just ask to speak to the Tier 3 managment and skip all the rest.

**Gilroy** · Posted: Tue Jan 17, 2012 10:18 am Post subject:

Sounds like a serious headache. Thanks for taking charge of the issue P and putting yourself through the torture. If you need any help don't hesitate to ask!

**NoFire** · Posted: Sat Jan 21, 2012 12:51 pm Post subject:

Thank You for all of your patients on this issue P.
I checked the server the morning of 1/21/12...the pings are low and the B3 Bot is up.

I know this is not the end but We Will Persevere!

Thanks Again...

**Amadeus** · NCO Joined: Jan 01, 2008 Posts: 2117 Status: **Offline**

A few of us were playing on W@W tonight when all of a sudden the pings increased and then folks started getting packet loss disconnections. I ended up rebooting the server twice on Gameservers, but it happened a 3rd time before I packed it in for bed.

Looks like the issue has not been resolved.

**BRAIN** · Posted: Mon Jan 23, 2012 1:14 am Post subject:

↑ Go figure. Rolling Eyes

**PrincipalSkinner** · Posted: Wed Feb 15, 2012 11:42 am Post subject:

After several discussions with Gameservers, the server has been moved to new hardware in the same facility, running on the same IP address. The change should be transparent to us, except hopefully the damn thing works now.

Please PM me feedback on how well or poor the new situation is.

**NoFire** · Posted: Wed Feb 15, 2012 1:42 pm Post subject:

You can count on it P.

Thank You.

**PrincipalSkinner** · Posted: Thu Mar 01, 2012 10:13 pm Post subject:

I've heard that things are still running smoothly on the new hardware, glad to hear it.

Thanks to everyone who kept the WAW server going through rough times, and continue to do so.

P